Frequently Asked Questions
Everything you need to know about ChronoBRX builds, what's included, shipping, custom dials, and returns.
Where is ChronoBRX based?
ChronoBRX is proudly based in New York City.
The city that never accepts anything but the best, and neither do we.
What's included in my order?
Each order includes:
- A premium set of bricks to assemble the watch
- Additional pieces to construct a stand
- Detailed QR instructions
- Highly precise stickers
Every set is quality checked before it ships.
How fast will my order ship?
We build and ship out of our workroom in New York City.
Orders before 12:00 PM ET ship the same business day.
Custom dials may take 1 or 2 business days extra.
Every order gets a tracking number by email the moment it leaves our hands.
What are my shipping speed options?
All orders dispatch from our NYC workroom.
- Standard Free Shipping: 2–5 business days
- Priority Shipping: 1–3 business days
- Overnight Shipping: within 24 hours
In-stock orders placed before 12:00 PM ET ship the same business day.
Do you ship outside the US?
We ship within the United States ONLY.
.Can I put my name on the dial?
Yes. Every colorway is available with a custom name or initials on the dial, for yourself or as a gift.
Custom dials may take 1 to 2 business days before they ship.
Will you be adding new colorways?
Yes. Follow @ChronoBRX on social: new releases go to our community first, and we build what our builders ask for.
What's ChronoBRX made of?
Every piece is molded from premium ABS brick plastic, the same grade used by top building block brands.
Is ChronoBRX suitable for kids?
ChronoBRX sets are designed for builders and collectors ages 14 and up.
Sets contain small pieces and are not intended for children under 3 due to choking hazard.
What's your return policy?
Standard builds may be returned within 7 days of delivery, unused and in original sealed packaging.
Custom dial orders are returnable with the dial cost deducted, provided they are sealed in original packaging.
Still have questions?
Reach out to support@chronobrx.com before returning — we'd rather make sure you're certain first.
How do I reach the ChronoBRX team?
Email us at support@chronobrx.com. Include your order number, a clear description of the issue, and photos for anything quality related. We respond within 24 to 48 hours, &faster for anything urgent.
Do you do corporate gifting or events?
We take a limited number of corporate, retail, and event orders each year, including custom printed editions. Email support@chronobrx.com with quantity, deadline, and concept.
Can I place a bulk or wholesale order?
Yes, email support@chronobrx.com and we'll put together a quote for corporate gifts, retail, or events.
My order is missing a part. What should I do?
Use our Request a Missing Piece page with your order number and description — we'll get the missing piece out to you right away.