Refund policy

Returns

Standard builds may be returned within 7 days of delivery, unused and in original sealed packaging.
Custom dial orders are returnable within 7 days with the dial cost deducted, provided they are sealed in original packaging.

How to start a return

Contact us through the contact page with your order number. Once your return is approved, we'll share the return address and instructions. Items sent back without an approved return cannot be accepted.

Damaged, defective, or incorrect items

Inspect your order on arrival. If your item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and photos so we can make it right.

Missing pieces

If a piece is missing from your set, use our Request a Missing Piece page. We'll ship the part; no return is needed.

Refunds

Once we receive and inspect your return, we'll notify you whether it's approved. Approved refunds are issued to your original payment method; your bank or card issuer may take additional time to post the refund. Original shipping charges for paid shipping methods are non-refundable.