Terms of service

Terms of Service

Last Updated: October 2026

Welcome to ChronoBRX. These Terms of Service ("Terms") govern your access to and use of the ChronoBRX website, mobile experience, and products (collectively, the "Services"). By accessing or purchasing from ChronoBRX, you agree to be bound by these Terms.

1. Overview & Workroom

ChronoBRX designs and ships luxury-inspired collectible brick timepiece sets and custom horology display models from our workroom in New York City, USA. All orders are subject to acceptance and availability.

2. Purchases & Custom Personalization

We offer standard collectible brick watch sets as well as personalized custom dials, gift wrapping, and handwritten note cards.

  • Standard Orders: In-stock sets placed before 12:00 PM Eastern Time on business days ship the same day from New York City.
  • Custom Dial Builds: Personalized dial sets may require an additional 1–2 business days 

3. Shipping & Delivery

ChronoBRX currently ships exclusively within the United States via UPS and USPS.

  • Free Standard Shipping: Delivered in 2–5 business days.
  • Priority Shipping: Expedited transit within 1–3 business days. Carrier rate calculated at checkout.
  • Overnight Shipping: Next business day delivery for orders placed before 12:00 PM ET. Carrier rate calculated at checkout.

Tracking numbers are automatically emailed upon dispatch. ChronoBRX is not responsible for delays caused by carrier disruptions or incorrect addresses provided at checkout.

4. Missing Piece Guarantee

Every ChronoBRX set is packed under strict weight-verification standards. In the unlikely event that a component is missing or damaged during assembly, submit a request via our Request a Missing Piece page. We provide complimentary replacement parts shipped directly from our NYC workroom at no cost to you.

5. Returns & Refunds

Unopened and unused standard sets in their original sealed packaging may be returned within 7 days of verified delivery. Please refer to our Return Policy for RMA instructions. Shipping fees on expedited delivery are non-refundable.

6. Intellectual Property

All brand names, logos, designs, photography, build instructions, digital schematics, and text appearing on this website are the intellectual property of ChronoBRX. Our products are artistic collectible brick models and are not affiliated with, endorsed by, or associated with any watch manufacturer or building block manufacturer Group.

7. Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of New York and the United States.

8. Contact & Customer Support

For questions regarding your order, assembly help, bulk corporate gifts, or these Terms, please reach out: